Perhaps the most typical favourable remarks about Samanage is its trusted consumer guidance. “We can easily Make contact with them by means of chat, e mail, cell phone… the options give us plenty of versatility,” stated a person of many happy consumers.
We count on our solid area staff that is composed of passionate, multitalented, Specialist people today driven by excellence and the need to uncover Resourceful remedies to troubles.
“Is definitely the Personal computer plugged?” It's tech support’s most hated matter: the mundane duties of regularly addressing the identical problem or challenges that may be fixed using, very well, frequent perception. IT need to concentrate on genuine not trivial complications, like server crashes or technique bugs.
eber123 above 5 decades in the past +2 Fantastic afternoon, Naturally This really is only an extremely high amount overview, but the primary impression is not really poor. Have I stated that, It is additionally a wee little bit scary for WebHelpDesk users like us. Does this means that…
mcam around five several years in the past +three They are really two entirely distinctive items that have different person marketplaces. WHD is a relatively simple helpdesk or ticketing process with asset administration SWSD is a full suite ITSM merchandise with…
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Gordon cited two benefit propositions of Samanage. Very first, he claimed it enables companies of all dimensions to deliver outstanding IT assist by streamlining procedures, obtaining higher visibility across IT operations, and agility to scale their provider desk. “It’s the only real Organization Assistance Management application that gives a platform to reimagine how It might produce value to your Business,” Gordon explained.
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We talked to Doron Gordon, founder & CEO of Samanage, and more info requested him a couple of issues that we hope reveal a bit more details on Samanage as a software package and its part in supporting your function.
Nonetheless, he also delivers in-depth reviews on an array of application alternatives to help you enterprises discover appropriate choices for them. As a result of his work, he aims to aid corporations establish a far more tech-forward approach to their operations and defeat their SaaS-linked troubles.
The only disadvantage is after you don’t need some of these features, your service desk might be carrying unnecessary baggage and price. Brain that Samanage is ITIL-compliant; should you’re not gunning for stringent specifications or should you’re a small or medium participant, You should definitely be crystal clear regarding your certain wants in the course of value quotation to prevent paying for unused excess attributes.